Terms & Conditions

 Properly used, swimming pools are wonderful places. The following terms and conditions exist to help you enjoy your swim, and to enable us to manage the pool as well as possible.

Swimming pool hire sessions at Ullerbank Pool are operated and managed by Off the Page Ideas Limited (hereafter referred to as "we"). The jacuzzi will not be available to hirers in 2021: our priority at this moment is making swimming facilities available once again. Jacuzzis carry additional hygiene and management risks.

Note: For the foreseeable future at times when the government imposes limits on household mixing, those rules will apply in the pool area: At the time of writing, the rule is no more than six people from two households (plus support bubbles), the same rules apply at the pool. Please ensure you are aware of the up-to-date guidance at the time of your hire.

COST & CANCELLATION

  1. All 70-minute hire sessions cost £25.00 per session for up to five people, and £3 per additional person up to a maximum of 10 people in the pool.

  2. Hire charges are payable by debit or credit card (your card details to be supplied at the time of booking, and payment will be taken either the day before your hire or on the day of your hire).

  3. 7-days’ notice of cancellation for holidays and other pre-planned missed hire sessions is required.

  4. Where a last-minute cancellation is made due to illness, if no replacement hire is found, you will be charged 50% of the cost of your swim.

GENERAL

  1. The swimming facilities are available for use at the Hirer’s own risk and the Hirer booking the swimming session takes full responsibility for the conduct, safety and wellbeing of everyone in their group.

  2. The pool facilities are available only for pre-booked private hire sessions: these are not life-guarded.

  3. Each pre-booked 70-minute session includes use of the pool, WC, shower, and changing area.

  4. Please do not enter the premises before your 70-minute hire session begins, and you must leave the premises by the end of your 70 minute-hire session. At the current time it is more important than ever that the full turnaround time between hires is strictly observed.

  5. Even if you are late arriving, your use of the facilities ends at the end of the pre-booked hire-period. 

  6. The Hirer agrees to follow all instructions given by the signage in the pool facilities and any additional verbal instructions we give.

  7. We reserve the right to refuse admission and our decision is final.

  8. For safety reasons, a minimum of two adults is required in each group (one of whom may be a spectator).

  9. Under 18s in any swimming party must be swimming with their parent or guardian's permission.

  10. The maximum number of pool users in any booking is ten (spectators are not included in this number, babies using the pool are included).

  11. No shoes at all in the pool area: there is a bench with shoe storage in the porch.

  12. No smoking is permitted anywhere on the premises.

  13. No food or drink is to be brought into the pool environment.

 

 

HYGIENE (including additional Covid precautions)
Note*: Swim England’s current advice for pool users in public pools is to arrive “swim ready” (i.e. recently showered and in your swim kit), and to shower and change at home post-swim. You may wish to follow this advice. We realise that this is not always practical, and as the hires are single group hires, the changing room and showers are available should you wish to use them. Please wipe down touch surfaces and the benches with the wipes provided after use. Wipes must be disposed of in the bins provided NOT in the WC.

  1. Please use the hand sanitiser on entry to the building.

  2. If you have not done so immediately prior to leaving home (see note* above), you should use the WC, then shower (in this order) before using the pool. 

  3. If you are swimming with children, please encourage them to use the toilet and shower before entering the pool.

  4. Long hair must be tied back, or a swimming cap worn (to reduce risk of trapping, and to keep water cleaner).

  5. You must not enter the pool if you have suffered from diarrhoea within the previous 14 days (you may spectate).

  6. If you have travelled abroad, you must allow 14-days before using the pool.

  7. If you or anyone in your household has Covid-19, or has been asked to self-isolate, or is awaiting the result of a covid test, you must cancel your hire session.

ADDITIONAL SAFETY

  1. No glass bottles or any other glass or breakable china/ceramics are to be brought into the building..

  2. No diving at all (risk of neck injury).

  3. No climbing or jumping from Jacuzzi area.

  4. Do not move or climb on any of the equipment or furniture in the pool hall, WC or changing room.

  5. You may not use any electrical equipment on the poolside

  6. No running - wet tiling can be slippery.

  7. Swimming with children: 
    - No children under 18 years old may swim without an adult, and where more than two people under 10 years old are swimming, there must be at least two adults in the party. 
    - Ensure that you have agreed which adult is responsible for monitoring the safety of children at any given time.
    - With young children, it is advised that you change yourself first before swimming and then your children as this reduces the risk that they may enter the pool unattended!
    - Do not allow children out of the changing room onto the poolside or into the pool before you.
    - Do NOT allow children to stand on the benches in the changing rooms, these are lightweight for ease of movement for cleaning. There is a risk of tipping.

  8. The changing room and toilet must be left clean and tidy. Please dispose of any rubbish in the bins provided Do not put wipes or sanitary items in the toilet.

  9. If you are swimming with a baby, they must be wearing a clean, securely leakproof swim nappy under a baby one-piece costume. This reduced the risk of leaks into the pool water.

  10. We do not have nappy disposal facilities, so please take any used nappies away with you.

  11. It is best not to swim wearing elastoplasts, but if you do, please ensure they are waterproof.

  12. You must leave the changing room and pool area clean and tidy, ready for the next pool users.

 

OUR UNDERTAKINGS

  • We undertake to have the pool plant regularly serviced by a qualified pool engineer.

  • The manager of the pool has undertaken pool plant operation training.

  • We test water chemistry (chlorine and pH levels) two or three times daily when the pool is in use. Frequency of testing depends on bather load.

  • Water samples are sent to an independent laboratory for microbiology analysis on a monthly basis.

  • We clean the toilet, shower and pool area daily, and deep clean weekly.

  • Water quality is maintained through a dosing system, which constantly monitors water quality electronically.

  • Pool water is disinfected with the use of both chlorine, and U.V. and is filtered through sand & gravel filters.

By making a booking, the Hirer acknowledges that they accept full responsibility for the health, safety, wellbeing and conduct of all members of their party.

By making a booking, the Hirer agrees that they will abide by the terms and conditions. The pool facilities, car park and picnic garden are used at the Hirer's risk. We accept no responsibility for any loss or damage to property or for injury to persons.

The data we keep are: name, mobile telephone number, email address, dates and times of hire, number of people in hire group and payment history. (Please remember to tell us if your phone number/email address change!)


Card payment details are held by Stripe, a well-recognised fully GDPR-compliant internet payment platform.
 

Terms & conditions most recently updated June 2021